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View Full Version : Mojo Host Service Guarantee -- Great Host And Company


Zuzana Designs
08-31-2010, 05:23 PM
If you are looking to get a host set up for any of your projects, www.mojohost.com has you covered. Brad Mitchell The CEO is a member here and will help you with anything you need.


Since 1999, Easy Online Solutions (MojoHost) has been providing businesses with commerce, hosting and web site solutions. During this time, the internet grew beyond everybody's wildest expectations. Today, we are proud to have experienced exponential growth and succeeded where so many others have failed.

Early on, original interests in site design and programming led directly to our growth into an e-commerce solutions provider. Building and implementing solutions for companies of all sizes, including ourselves, ultimately led to our maturation into a completely vertical operation. With such overwhelming opportunity present in the marketplace, it was our decision that creating solutions for other companies was unnecessary.

Since April 1st of 2002, Easy Online Solutions (MojoHost) has focused solely on first class hosting solutions. Web hosting is our business, it is all that we do and we are proud to excel at it.

MojoHost is privately owned and operated. We find that an unrelenting commitment to customer satisfaction and constant innovation in the marketplace has guaranteed growth and stability. Sound financial practices and continued reinvestment have given MojoHost unrestrained opportunity. From the employment of superior, caring staff to the utilization of leading hardware and software no expenses have been spared so that MojoHost may present the world with what is clearly a superior hosting experience.

The MojoHost brand goal is to deliver an ideal blend of performance, support, reliability and good value. We look forward to the continued growth of our satisfied customer base, raising the standards by which all hosts are judged.



Mojo Host Service Guarantee

The best you will find amongst all hosts is a service guarantee which gives you discounts based on a mathematical formula. It will crudely and inadequately reimburse you. You will not feel vindicated with any such "Service Level Agreement". It is true that every host disclaims themselves from all liability including your loss of business, revenue and data. In this respect, we are no different. In every other respect, however, we are unique.

Your business needs to be up, all the time. You should be satisfied with the support and respect you receive. Your needs, even when they become extraordinary, should be met with a true effort by your provider.

In the event your expectations of MojoHost are not met, we go far beyond legalese and cheap mathematical formulas to achieve your satisfaction. If your organization requires a documented Service Level Agreement we are happy to furnish one upon request. Otherwise, keep reading.

Every issue, once resolved or reported, escalates directly to Brad Mitchell, the owner. His goal is your absolute satisfaction with his final resolution. You will certainly be given a monetary value, generous in every respect. In addition to this, you will experience our true accountability for all errors and in personal and absolute sincerity.

The philosophy that drives MojoHost customer satisfaction is Brad Mitchell's overwhelming belief that as a host we must create significant good will with every client relationship large and small. We must create such value and deliver such personal response that you will begin to appreciate us as both a friend and ally in the growth of your online business. Overwhelmingly, we aim for 100% customer satisfaction. If we miss the target, which occasionally happens, you can rest assured Brad Mitchell will take every step up to to "make it right" in every situation.

Service Disclaimer: No backup plan is 100% guaranteed, nor do we make any such guarantee; but having a backup plan in place and having redundant backup solutions will assure you of the best possible chances for the least amount of data-loss and downtime. The purpose of these plans is to improve the chances of data recovery in the event of a failure resulting in data loss. By maintaining copies of critical data in various locations, the likelihood of recovery in the event of a failure is much greater than possible otherwise.


Tier-One Bandwidth
The Best Network Anywhere and Full Traffic Disclosure to Prove It.

Fundamentally, a host's bandwidth cost is one of their largest expenses. Mojohost has over 70 full gigabit of direct transit (bandwidth) connectivity and 2 gigabit peering connections divided between two fully redundant core Cisco Catalyst 6500s. Bandwidth, although a commodity, does have measurable levels of quality and performance. Therefore, not all bandwidth is created equal. Further complicating a complete understanding of cost versus performance is the concept that how a host manages their bandwidth can make even quality bandwidth perform poorly. A practical example of this would be if a host chooses to over-sell their network or limit any one client's access in lieu of allowing it to burst as traffic requests increase. More often than not, there are bad hosting companies and not global networks.

Network performance can be fast or slow depending on any number of variables. Your goal is to ultimately purchase quality bandwidth from a host who does not use any tricks to "shape" traffic through rate limiting or over-selling their network's maximum throughput. The best hosts purchase bandwidth from a multitude of Tier 1 global carriers and blend it intelligently, as we do using the Internap Flow Control Platform 10G device for managing our BGP routing tables. This addition to our network is for the sole purpose of managing our BGP table and measuring performance across all connected networks constantly to the surfers that are viewing your web sites and makes changes automatically when it sees packet loss and better routes across other carriers in our blend.

We purchase our bandwidth directly from many of the world's largest and most resiliant networks. We have a policy of only entering into direct relationships and connections to carriers so you are guaranteed that our relationships are protected and bandwidth is never purchased from a reseller or aggregator of bandwidth. We operate inside of our own ARIN assigned IPv4 and IPv6 space (AS:27589) and currently are multihomed on the following networks:

MojoHost Connectivity Matrix

Carrier
Link Size Web Site Network Map
TeliaSonera 10G Website Network Map
Level 3 Communications 10G Website Network Map
Telecom Italia 10G Website Network Map
Hurricane Electric 10G Website Network Map
Savvis 10G Website Network Map
Tata Communications 10G Website Network Map
Comcast 10G Website N/A
Peering 1G Website N/A
Peering 1G Website N/A

Why is quality bandwidth important to you? The reasons are varied and complex. In the most basic explanation there are many traffic exchanges taking place over networks around the world before a surfer to connects to your website's. It is important that your data is delivered with priority on the fastest possible routes and, by definition, that is what Tier One providers accomplish. Surfers are impatient. Poor web site performance and load times will absolutely result in fewer sales and lower levels of customer satisfaction with their surfing experience.

We take quality one step further with the introduction of the Internap Flow Control Platform 10G device into our network. All carriers give us their full internet routing table and we process this information using the Flow Control Platform to do constant performance analysis and round-trip measurement from our network across the highest traffic routes surfing MojoHost.

MojoHost has two gigabit of connectivity to the Terremark peering fabric.

There are currently 78 companies on the Terremark public peering fabric and MojoHost has a long term goal of expanding it's direct connectivity to as many as participants as possible. Current direct network connections include Google, Yahoo, Microsoft, Comsat, Linkline Communications, INIT7, Host.net, Peer1 Network, Akamai Technologies, Limelight Networks, Terremark, Prolexic Technologies, Verisign and many more. A peering connection is a direct link between two networks and this is accomplished at our site via the multi-terrabit public peering fabric that we pay for connectivity to. Connections between networks are private, secure and negotiated individually.

The majority of hosts don't buy bandwidth directly from the source.

MojoHost is proud that all of it's carrier connections are direct relationships with direct connections to each provider. We purchase no bandwidth from brokers, aggregators or resellers. Many other companies do not choose to have our level of sophistication and network complexity. This introduces many unknown variables ranging from the financial viability of each link in the chain to the performance risks involved having your servers so far from the source of the bandwidth. Are you willing to risk being 2, 3 or 4 companies separated from a Tier One provider in today's economy?

Our advice? Ask potential hosts the hard questions and follow your instincts in addition to whatever facts you are able to dig up. If your livelihood depends on hosting success, we recommend that you ask any potential host for multiple client references who would be happy to speak with you. You need a host who will respond quickly and with every conceivable resource until problems are fixed. You need a host with a relentless work ethic, above all else. Choose wisely!

There is no such thing as a bad question! We are happy to explain our services in whatever depth or detail you require. We serve international customers with proficiency. Our staff is patient and understanding. Our goal is your complete satisfaction!

Please contact us using any of the following methods:

Phone:

Toll Free: 888-345-MOJO
International: 1-248-233-2045

Fax:

1-248-281-0323

Corporate and Administrative Office Address :
(All payments, correspondance, legal notices)

MojoHost
31800 Northwestern Highway, Suite 340
Farmington Hills, MI 48334

Datacenter (Receiving) Address:
(All hardware, software, client data)

TERREMARK
C/O MOJOHOST
50 NE 9TH ST
MIAMI, FL 33132


Instant Messenger for Sales and General Inquiry:

Brad Mitchell, ICQ #56950199
Download ICQ Instant Messenger at: http://web.icq.com

E-Mail:

inquiry@mojohost.com

Company Directory:

Available to established customers upon login to their account.

Brad Mitchell
08-31-2010, 05:41 PM
Thank you very much for the introduction Zuzana!

I look forward to fielding hosting questions and earning more business. We are proud to host 400 adult companies on more than 1200 servers. Our specialty is fully managed hosting from a single dedicated server to highly complex deployments with multiple servers and gigabits of bandwidth. For those who administrate their own servers, we are also a great fit. We leverage state of the art facilities, performance optimized bandwidth and an always large inventory of available Dell servers and Storage.

In order of how I suggest contacting me... Phone, E-Mail, Skype, ICQ.

:xyxthumbs:

Sincerely,

Zuzana Designs
08-31-2010, 06:49 PM
Thank you very much for the introduction Zuzana!

I look forward to fielding hosting questions and earning more business. We are proud to host 400 adult companies on more than 1200 servers. Our specialty is fully managed hosting from a single dedicated server to highly complex deployments with multiple servers and gigabits of bandwidth. For those who administrate their own servers, we are also a great fit. We leverage state of the art facilities, performance optimized bandwidth and an always large inventory of available Dell servers and Storage.

In order of how I suggest contacting me... Phone, E-Mail, Skype, ICQ.

:xyxthumbs:

Sincerely,

Anytime Brad. I have heard nothing but great things about your company and look forward to sending you my clients to be taken care of. If anyone needs a custom quote hit Brad up at the contacts he provided :xyxthumbs: